Terms of service

What you are buying

A plan gives you the GiguPlay player app and a web panel to run your own screens. Each plan sets the number of screens, the storage for your videos, the largest single upload and the controls you get. These are listed on the Plans page.

Your account

The account is created after your payment is confirmed. Keep your sign-in details and your phone code safe. You are responsible for what happens under your account and for the people you give access to.

Your content

You own the videos and pictures you upload and you are responsible for them. You must have the right to show them, and they must not be unlawful or break anyone's rights. We may remove content that does, or that harms the service.

Payment and renewal

Plans are paid monthly or yearly in advance. Renewal is manual: we email you before your plan ends and you renew from the Billing page in your panel. Nothing is charged automatically.

You can change plan from the Billing page. An upgrade starts at once and you pay the new price minus credit for the unused time. A downgrade starts when your paid period ends, and only if your screens and videos fit the smaller plan.

When a plan ends

If you do not renew in time, your screens keep playing for a grace period. After it, the screens stop playing and show a message that the subscription needs renewing, and the panel becomes read-only. We keep your videos and settings for a retention period, and renewing brings everything back. After the retention period the account is archived and files are removed.

Service

Screens play from the box's own storage, so they keep playing if the internet drops; new uploads and changes arrive once the box is online again. We work to keep the service running but we do not promise it will never be interrupted.

Cancelling and refunds

See the Refunds and cancellation page.

Changes

We may update these terms. The date at the top shows the latest version. If you keep using the service after a change, you accept it.