Refunds and cancellation

Cancelling

Your plan does not renew by itself, so to cancel you simply do not renew. Your screens keep playing until the end of the period you paid for, then for the grace period, and then they stop.

To close your account completely, contact us. Until then your videos and settings are kept for the retention period so you can come back.

Refunds

A period that has already started is not refunded, because the service is provided from the day you pay.

If we cannot deliver the service you paid for (for example the panel is unavailable for a long time because of us, or we charged you by mistake), we will refund the affected period. Contact us and tell us the date and what happened.

Changing plan instead

If you need less, you can move to a smaller plan from the Billing page. It starts when your paid period ends, and you keep what you have paid for until then. If you need more, you can upgrade at once and pay only the difference after credit for the unused time.

How a refund is paid

A refund goes back to the payment method you used, after we confirm it. The time it takes to appear depends on your bank or payment provider.