Privacy policy

What we collect

When you buy a plan: your name, business name, email address and phone number. We use them to create your account, send your sign-in details and contact you about your plan.

In your account: the screens you add, the videos and pictures you upload, your plan and payment status, and the actions you take in the panel (an audit log).

From your TV boxes: each box reports its app version, whether it is online, what it is playing and any error, so you can see it in your panel and we can keep it running.

Payments

Payments are made at the payment provider's own page. We do not see or store your card or bank details. We receive only the result of the payment (paid or failed), the amount and a reference.

What we do not do

We do not sell your data. We do not read or use your videos for anything other than showing them on your screens. We do not show other people's advertising on your screens.

Who can see your data

People you add to your account see what your plan lets them see. GiguPlay staff can see your account details and activity to run the service and give support. Service providers that carry out part of the work for us (email delivery, cloud storage and hosting) handle data only to do that work.

How long we keep it

While your plan is active we keep your account and files. After a plan ends and the grace period passes, your account is kept for a retention period so you can come back; after that it is archived and your files are removed. A small record copy of each video may be kept longer for dispute and proof purposes.

Security

Sign-in needs your password and a code from your phone. Passwords are stored in a form that cannot be read back. Boxes only accept app updates that carry our signature.

Your choices

You can ask us to correct or delete your account data, and to send you a copy of it. Tell us from the contact details on this site.